Need Help With SantaSwap?
Whether you have a quick question, found a bug, or need help organizing your group, the SantaSwap team is ready to assist.
Email support@santaswap.appWe typically reply within 1–2 business days.
Best Ways to Reach Us
Email Support
Send us an email anytime for general questions, billing issues, or account help.
- Address: support@santaswap.app
- Hours: Monday–Friday, 9am–6pm PT
- Response: 1–2 business days
Bug Reports
Found something unexpected? Let us know so we can fix it quickly.
- Describe what happened and what you expected
- Include your device model and iOS version
- Attach screenshots if possible
Feature Requests
Have an idea that would make SantaSwap better? We’re listening.
- Tell us how you use SantaSwap today
- Explain the problem you want to solve
- Share any mockups or examples
What to Include in Your Message
Providing a few details helps us resolve your request faster:
- Your name and the email you use on the App Store.
- The version of SantaSwap installed (see the app’s Settings screen).
- Your device model (e.g., iPhone 14) and iOS version.
- A short description of the issue and any steps to reproduce it.
Frequently Asked Questions
How do I retry and get a new result?
Close the results view and push the button again to generate a fresh random result.
Does SantaSwap store my data online?
No. Everything stays on your device. If you delete the app, your data is removed as well.